HopeLine, Inc. is an independent volunteer organization originally founded by a group of concerned local citizens. In 1970, through local research, they determined that Wake County needed a confidential telephone service for people in crisis to call. In August 1970, HopeLine was established. Calls were first taken September 1, 1970, and we have been serving the community ever since! HopeLine has gone through many changes since then, but our missions remains the same: supporting people and saving lives during times of crisis through caring, confidential conversations.
On April 1, 2017, HopeLine introduced a new way to better serve our community. You can now call or text either of our crisis numbers to speak to a highly trained, caring volunteer for crisis intervention, suicide prevention, and emotional support.
HopeLine is essentially a vast group of volunteers who work to support the community in a variety of ways. These include serving on our Board of Directors, answering calls on our Crisis and Text Lines, training, fundraising, public speaking, and office assistance. One of HopeLine's main programs is the crisis line. The crisis line, which is free and confidential, is staffed by highly trained crisis counselors and is available to the community 24 hours a day and 5 days a week. Our crisis line training covers issues such as (but not limited to) suicide, domestic violence, sexual assault, child abuse, mental health, substance abuse, and interpersonal relationships. Our volunteers learn to react to people in different stages of crisis by using an active listening approach. The crisis line is open to anyone, at anytime - even if they are not experiencing a crisis situation. Our services also connect clients with other agencies in the area by providing referrals to agencies that may be able to further assist our callers.
The Text Line, a service targeted towards teens and young adults, is another free service provided by HopeLine that is available to anyone. Our crisis volunteers are trained to answer texts in a similar fashion to the crisis line. We have seen a wide variety of age groups that use this service, but the vast majority are teens and young adults. The text line is open Monday - Friday 9:00 am - 11:00 pm.
HopeLine offers a special program targeted towards the older adult community in the Triangle area called the Reassurance Program. This program provides a daily call to check on clients, providing peace of mind to the client and their family. Crisis counselors are equipped with emergency contacts in the event they are unable to reach the client for two consecutive days. Most of the clients contacted are socially isolated with very little outside support. This program provides clients with a human connection and the knowledge that someone cares. This program is also free of charge.